Policies

Madison & Sons Return Policy

At Madison & Sons, we stand behind the quality and craftsmanship of every piece we sell. Purchasing fine jewelry—especially an engagement ring—is an important decision, and we want you to feel confident in your purchase.Eligible ready-to-ship jewelry may be returned within 30 calendar days of confirmed delivery for a refund or exchange, subject to the conditions outlined below.

Eligible ready-to-ship jewelry may be returned within 30 calendar days from the date your order is confirmed as delivered.

To qualify for a return, the item must be:

Unworn and in its original condition
Free from damage, scratches, or signs of wear
Unaltered by the customer or any third-party jeweler
Returned with all original packaging and materials
Returned with all applicable documentation, including the original diamond grading certificate

If the original diamond certificate is not returned with the jewelry, the return will be void and no refund will be issued.

All returns are subject to inspection by Madison & Sons before a refund or exchange is approved.

Before shipping any jewelry back to Madison & Sons, you must contact our team and receive return authorization.

Please contact us at Shop@madisonandsons.com with your name, order number, and reason for the return.

Once your return has been authorized, our team will provide return instructions.

Returns sent without prior authorization may not be accepted.

All returned jewelry must be securely packaged and shipped using a trackable shipping method.

The shipment must be fully insured for the original purchase price of the jewelry.

Unless the return is the result of an incorrect or defective item received from Madison & Sons, the customer is responsible for return shipping and insurance costs.

Madison & Sons is not responsible for jewelry that is lost, stolen, damaged, or otherwise compromised while being shipped back to us. Responsibility for the returned item remains with the customer until the package has been successfully delivered to and received by Madison & Sons.

For security purposes, customers may be instructed not to reference Madison & Sons or jewelry-related terminology on the exterior of the return package.

Once your return is received, Madison & Sons will inspect the jewelry and accompanying materials before approving the return.

We reserve the right to refuse a return if the jewelry shows evidence of:

Wear or damage
Alteration
Engraving
Unauthorized resizing
Repair or modification by another jeweler
Missing original packaging or required documentation
Missing diamond grading certificate, when applicable

If your return is approved, the refund will be issued to the original payment method.

Please allow up to 15 business days following approval for Madison & Sons to process your refund. Your financial institution may require additional time before the funds appear in your account.

Original shipping, expedited shipping, customization, engraving, resizing, design, and other service-related charges are non-refundable unless otherwise determined by Madison & Sons.

Custom and made-to-order jewelry is created specifically for an individual customer and is therefore final sale once the design has been approved and production has begun.

Once a customer approves the CAD, design specifications, stone selection, or other applicable production details and authorizes Madison & Sons to proceed with production, the order may no longer be canceled, returned, or exchanged.

This includes, but is not limited to:

Custom engagement rings
Custom jewelry designs
Special-order jewelry
Jewelry manufactured to customer-selected specifications
Personalized pieces
Custom engravings
Specially sourced stones when designated as part of a custom order

Custom and made-to-order items remain covered in situations where the completed piece contains a verified manufacturing defect or materially differs from the specifications approved by the customer.

Orders that have not yet entered production may be eligible for cancellation at the discretion of Madison & Sons.

Once custom design work, CAD development, stone sourcing, manufacturing, engraving, resizing, or other customer-specific work has begun, applicable deposits, design fees, customization fees, and other costs may become non-refundable.

Once a custom design has been approved and production has begun, the order is considered final and cannot be canceled.

Any non-refundable deposit or fee will be disclosed as part of the applicable order or custom-design process.

If your order arrives damaged, contains a manufacturing defect, or is materially different from the item or specifications you approved, please contact Madison & Sons promptly after delivery.

We will review the issue and determine the appropriate resolution, which may include repair, replacement, exchange, or refund depending on the circumstances.

If Madison & Sons determines that an item was damaged prior to delivery, manufactured incorrectly, or does not materially match the approved order, Madison & Sons will cover reasonable return shipping costs associated with correcting the issue.

Damage resulting from normal wear, accidents, misuse, improper care, impact, loss, theft, or work performed by another jeweler is not considered a manufacturing defect.

Unless otherwise required by applicable law or expressly agreed to by Madison & Sons, the following are non-refundable: